FAQ

 
 

Q

Do I need to trim my wood wick?

A

Your wood wick will come trimmed to the perfect height and will continue to maintain its structure after each use. With a traditional cotton wick trimming was necessary after each use to reduce the soot associated with burning. With our FSC-certified wood wick there is never any need to trim. 

 

Q

  • How long should I burn my candle? 

A

  • 4oz. Tin: 10-20 hours; 45 minutes per session.
  • 6oz. Tin: 25-35 hours; 45 minutes per session.
  • 10oz. Jar: 50-60 hours; 3 hours per session.
 

Q

What is your returns policy? 

A

We are 100% happy with our products and want you to be 100% happy as well. If you are not happy, please contact us.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

 

Q

Why are your candles so expensive? 

A

Our candles are 100% undyed soy wax, with double wood wicks, an contain the finest fragrance oils available. Every raw material making up our candles and packaging are sourced completely in the United States and hand-poured in small batches by our artisan candle makers. 100% soy wax candles burn significantly longer than traditional paraffin wax candles. Our candles may appear to be smaller than you're used to but we guarantee they burn longer and cleaner than any paraffin candles you've used. 

 

Q

I spilled my candle, what can I use to clean up?

A

 Our 100% soy wax is water soluble - remove as much of the wax as you can and then try a mixture of soap and water for an easy clean up